Workflows

All workflows in Freshdesk.

Money received Workflow
COAR - Workflows - All Documents (sharepoint.com)  Current responsibilities RPS Owner: Transaction Specialist Daily Ops owner: Rebecca (Jelitta for TTC) ...
Thu, Aug 13, 2026 at 12:34 PM
Loan Request Workflow
COAR - Workflows - All Documents (sharepoint.com)  This guide shows the progression of a loan request from initial request to disbursement. Please see you...
Mon, Apr 14, 2025 at 10:31 AM
Distribution Requests Workflow
TABLE OF CONTENTS General Distributions NHC ESOP Distributions Daily Distributions Force Outs FBO (Directed) Accounts Special Distributions ACP/...
Tue, Aug 11, 2026 at 3:04 PM
Distribution Requests: Defined Benefit Plan Payment Workflow
COAR - Workflows in Freshdesk - All Documents  This guide shows the progression of an RPS Defined Benefit Distribution Request from initial request to disb...
Tue, Aug 11, 2026 at 2:58 PM
Distribution Requests: Annuitized Defined Benefit and/or Cash Balance Plan Payments Workflow
Defined Benefit Payments - Annuitized ELD Associates, LLC Retirement Plan - Account # 50732006 This is only for annuitized payments. For lump sums, see...
Tue, Aug 11, 2026 at 2:59 PM
Force Outs Guide
Force Outs Process.docx    When making the Force Out tickets, please update the ticket subject to match the force out type (Plan Term - Rollo...
Fri, Aug 9, 2024 at 5:00 PM
Enrollment Forms/Requests Workflow
Requests for Enrollment Forms CSTs or Plan Participants can request new enrollment forms. If so, there's a few places to find them. Custom Reports in...
Thu, Aug 7, 2025 at 1:21 PM
Enrollment Kit Requests
Requestor navigates to Flo Under Work Center, select Enrollment Kit Request Requestor will add necessary information requested in form Hitting save wil...
Thu, Oct 2, 2025 at 1:01 PM
Investment Election Change Workflow
Investment Election Change Workflow.docx Investment Election Change Workflow  Use this workflow as a guide to handling investment election change ...
Mon, Feb 10, 2025 at 10:51 AM
Address Change Request
When participants call requesting an address change, please use this workflow as a guide. NHC Plans Verify the plan participant using normal procedures...
Tue, Aug 27, 2024 at 11:42 AM