Call Guidance and Reference Guides

Use this folder to find verbiage for many situations. Also includes updates, changes, steps of info outside of CSRs/Daily Ops that get added, etc

Access Clients
A relationship is eligible to be moved to Access if: No accounts in the relationships are a Personal Trust account (i.e. trust, guardianship, conservator...
Fri, Nov 22, 2024 at 10:37 AM
Directed Accounts
Procedures: COAR - Self-Directed and Broker Account Forms - All Documents 
Fri, Nov 29, 2024 at 8:55 AM
Tennessee Wesleyan Transfer
A few things with this plan:   At the moment, we are one of 3 potential providers for them. VALIC, TIAA and Us. We are currently the only place that NEW ...
Tue, Dec 10, 2024 at 10:40 AM
Super Catch-up
Mon, Dec 23, 2024 at 8:51 AM