Ticket will read:
The account closing entered for NAME of ACCOUNT (Account #) was marked as being internally transferred to a qualified retirement plan. Please coordinate with RM/ASSISTANT to ensure that all supporting documentation has been completed.
For these tickets, we must receive a completed IRA to QRP form before the funds can be rolled into the plan.
Once the form is received, Stephanie must review to make sure the questions answered are adequate - meaning no ineligible funds will be deposited.
This step should be complete before the Internal Transfer from Closing Account Request ticket has been submitted.
Helpdesk : The Trust Company of Tennessee (freshdesk.com): Rules And Conditions Applicable To Rollovers article
Open the ticket.
Re-assign it to the plan participant.
Check for the IRA to QRP form or the ticket related to the form.
If it's been completed and reviewed, add a note and link the ticket in the Internal Transfer from Closing Account Request ticket.
Close the ticket.
If we have not received the IRA to QRP form when the Internal Transfer from Closing Account Request ticket has been submitted, follow up with the RM linked listed in the request & advise we need this form before proceeding with the transfer. If they have not contacted the ptp yet, don't have the signed form, or don't know the answers to the questions on the form, ask the RM to reach out to Distributions and request they do not process the transfer yet.