A few things with this plan:
- At the moment, we are one of 3 potential providers for them. VALIC, TIAA and Us. We are currently the only place that NEW contributions are going to.
- In the conversion, we only received funds from VALIC. The other provider is TIAA, where they will need to initiate individual rollovers to us. If they would like to do that, please send their contact information to Tracey Smith.
- At VALIC there was a Guaranteed Interest fund that will take 5 years to be fully rolled over to us. We only get 20% of that balance each year.
So if you get a call with them saying we didn’t get all of their money. That is very likely.
- Attempt to verify what company the statement they are referencing. If it’s VALIC, have them confirm it’s the fixed fund that might have a trailing balance in the GIC fund.
- If it is TIAA, explain individual rollovers needed and get them in contact with Tracey.