Loans Checklist for CSR calls: Loan Checklist.docx
Loans Standard Operating Procedure: Loan Procedures.docx
RPS Loans workflow here: Loan Request Workflow
Loan Reference Information
[#112499] Other : The Trust Company of Tennessee (freshdesk.com)
Requested by Stephanie Nore (snore@thetrust.com)
Participant: Brandon Byrd
Helen Ross McNabb Center Retirement Plan
Good day, Mr. Byrd is requesting a loan for $35,000 with a biweekly payment of 345.47. Looking at his account, we show that loan 1&2 were 'benefit offset of defaulted loan' on 12/31/2012. Would he still be able to request this current loan? From my understanding, if it was deemed a distribution then he wouldn't be able to. Thank you!
Answer: Robin Whiles
Fri, Sep 29 2023
His loans were actually deemed and not offset. If he wants to obtain another loan, he would need to cure the two loans that deemed in 2012. The loans plus back interest on the two deemed loans would total $3,144.52. If he cures those two loans, then he would be able to take a loan in the amount of $35,000.
Defaulted Loans
Active participants with a defaulted loan
More guidance coming soon.
Loan Payoffs
Detailed guidance coming soon.
If the loan payoff is an overpayment, Daily Operations will review to see of the overage can be applied. If the overage cannot be applied Daily Ops will notify Customer Service. Customer Service will contact the participant with the options of receiving a check or ACH to the bank account.